FAQ

Check your TV's specifications: weight, screen size, and VESA compatibility. Make sure these parameters fall within the supported limits of the selected mount. You can find this information in the product specifications or the user manual.

Not all of our TV stands and wall mounts are compatible with interactive panels. We recommend the following mobile stands: TS2081, TS2080, TS2821. For wall mounts, consider models like M8L, M10 and UT12. If you're unsure, please contact customer support before making a purchase.

VESA refers to the standard distance between the mounting holes on the back of a TV. The first number indicates the horizontal distance, and the second number indicates the vertical distance (e.g., 400×400 mm). You can find this information in the manual or on the manufacturer’s website.

Check if there is an adjustment screw on the side of the guide rails for tilt adjustment. You can use it to improve stability. If no adjustment is available or the issue persists, contact customer support for assistance.

We offer wholesale discounts. To purchase without sales tax, you need to provide us with a valid tax-exempt certificate. For bulk purchases, please contact our specialists at b2b@onkron.us or (315) 968-2278.

Yes, each package includes everything needed for mounting on solid walls (brick or concrete). For other surface types, we recommend professional installation. It's important to correctly identify the wall material, as surfaces like aerated concrete require different fasteners.

If you receive a product with missing parts, please contact our support team to resolve the issue.

Our mounts come with a wide range of fasteners that comply with standard TV sizes. However, some manufacturers, such as Samsung and Xiaomi, use non-standard screw sizes. In such cases, we recommend purchasing the correct screws separately.

Our fasteners are designed to support the maximum load specified for each bracket, ensuring compliance with all relevant specifications. They are intended for use with solid brick, wood, or concrete walls. For other materials, we strongly recommend consulting a professional installer. We do not recommend installing wall brackets on drywall.

1. Make sure all fasteners are installed correctly.
2. Use a level to ensure proper alignment.
3. If the issue persists, refer to the instruction manual.
4. Contact customer support for further assistance.

No, we do not provide assembly services. However, most customers are able to assemble and install their screens without any issues. Each product comes with a detailed assembly guide. If you experience any difficulties, please contact our customer support team.

Yes, most of our models support tilt and rotation adjustments after installation, but the adjustment method depends on the type of mount:
1. Fixed mounts: Do not support any adjustments after installation. The position is fixed.
2. Tilt mounts: Allow angle adjustment, usually using screws or adjustment bolts.
3. Tilt-and-swivel mounts: Support tilt adjustment, left/right rotation, and extension, and sometimes include additional leveling adjustments.
4. Dual-arm mechanisms: Provide smoother and more precise positioning without screen skewing.
Detailed instructions for each model are provided in the user manual. Be sure to identify your mount type to quickly find the appropriate screws or adjustment components.

To fix stiffness, check the fasteners and slightly loosen them if needed. In some cases, applying lubricant to the moving parts may help. If the issue persists, please contact customer support.

Use the built-in cable channels or cable management accessories.

Delivery costs are calculated at checkout after you enter your shipping address. The final cost depends on the product's weight and the delivery method you choose.

Standard delivery — 3–8 business days, Express — up to 3 business days.

After placing your order, you’ll receive an email with a tracking number so you can monitor your shipment.

You can return a product within 14 days of receiving it. To start the process, please contact our customer support team and provide your order number. For more information, visit the Return and refund Policy section on our website.

All products come with a 5-year warranty, except for motorized items and those with backlighting, which are covered for 12 months.

The warranty covers defects in materials and workmanship. It does not cover damage caused by improper installation or use. For full warranty details and proper usage guidelines, please refer to the user manual.

To submit a warranty claim, please contact us using the contact information provided on our website. Include your product details, order number, and a description of the issue. Be sure to attach photos or videos that clearly show the problem.