Hi Grace,
thank you for your wonderful review! We're delighted to hear that the Mobile TV Stand has added value to your sanctuary overflow room and enhances your streaming experience. We truly appreciate your kind words and are here to support you with any future needs. Enjoy your new setup!
Best,
Onkron team.

Dear Rilwan,
thank you for sharing your feedback. We are sorry to hear about your experience and genuinely regret any frustration this situation has caused.
We did connect with you by phone and, despite the call quality issues on both ends, we made every effort to understand and address your concern. After the call dropped, we attempted to reach you again and also left a voicemail, as we truly wanted to find a resolution.
Regarding the item, we offered multiple options — replacement parts, a full replacement unit, and a prepaid return label for the damaged product, which is our standard process for these situations. We're sorry that none of these options worked for you.
We want to make this right: we are still happy to send a replacement unit at no charge, and all we ask is that the damaged stand be returned using the prepaid label we provide. This is our standard exchange procedure and ensures we can process your replacement promptly. Please reach out to us at info@onkron.us and we'll get this arranged for you right away.

Thank you for leaving a review for our Mobile TV stand! We're glad to hear that you are satisfied with the product's features, such as its tilting capability and weight capacity. We hope it has been a great addition to your TV setup. If you have any further feedback or questions, please don't hesitate to reach out. Happy watching!